Wizz Air cancelled my flight – but a refund is not on the cards

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Almost final year We bought the positive come back flight through the UK in order to Budapest through Wizz Surroundings, paying £227. In the particular midst associated with lockdown, Wizz cancelled the particular May air travel and are applied pertaining to a reimbursement. Four a few months on We am nevertheless waiting. There are contacted Wizz Air frequently, asking this to pay me, yet I possess made simply no progress.

This has positioned a £190 credit upon my accounts despite our repeated demand a reimbursement instead. The particular situation can be complicated simply by the idea that the charge card that We originally utilized to buy the plane tickets has given that been changed. Please assist, as I am getting no place.

DH, Herts

Wizz offers generally already been excellent in refunding clients whose plane tickets it terminated, a great deal better compared to other air carriers we can mention. All of us are mindful of many those who had been refunded within full with the Hungary-based flight after lockdown cancellations.

We all suspect the particular issue had been your brand-new credit score card – we possess seen the lot associated with similar situations of refunds going lacking because associated with this within recent a few months. This region must be urgently addressed simply by the banking institutions.

Happily, our own call in order to Wizz HQ got issues moving because well since your repayment continues in order to be compensated to the different credit card.

The difference between exactly what you compensated and the particular amount a person have already been credited is certainly because a person joined the particular Wizz lower price club throughout the period of reservation which, this says, had been non-refundable.

All of us welcome words but are not able to answer separately. Email all of us at customer. [email protected] possuindo. Please integrate a day time telephone quantity. Submission plus publication of most letters is definitely subject in order to our conditions and problems: http://gu.com/letters-terms

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