Why won’t Virgin Media complete my broadband installation?


I possess been wanting to switch in order to Virgin high speed since this is simply by far the particular fastest within my area. The particular installation has been booked just for mid-August plus, as whenever this happens a complete connection had been not feasible, we had been linked in order to our neighbour’s cable making use of their permission.

Ever since then, Virgin mobile Media states it actually is not able to full my set up or handle problems along with the program. Apparently the system displays the set up as finish and the account since active. Within addition, the organization has frequently failed in order to phone whenever promised, change up inside the decided time slot machine, reach the particular right deal with or offer any description for everything. I are unsure exactly what to perform next, additional than in order to deliver an additional complaint.

HB, Birmingham

Virgin mobile Media informed us this needed in order to wait designed for a allow, which postponed completing the particular required functions, but this must have got communicated this particular to a person. They have at this point done this particular and set up cables immediate for your own property therefore that your own broadband assistance is upward and working.

Having examined the regular of your own connection plus to got blackspots, this agreed to deliver wifi boosters, however, a person have dropped and aim to purchase your very own. The organization has created for a person to apologise and agreed to credit your own best 3 months’ really worth of expenses. Additionally, this has provided you £30 credit being a gesture associated with goodwill for that time shipped to solve this issue, which a person have approved.

A Virgin mobile Media spokesperson said: “We apologise in order to HB upon her bad experience plus the postpone in setting up her solutions. We possess now finished her set up and acknowledged her accounts as the gesture associated with goodwill. ”We welcome words but can not answer separately. Email all of us at customer. [email protected] possuindo. Please integrate a day time telephone amount. Submission plus publication of most letters is definitely subject in order to our conditions and problems: http://gu.com/letters-terms


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