Why did John Lewis delay my £6,500 curtain order?


We purchased curtains plus tracks through John Lewis (£6, 550 including fitting) in Apr last year right after moving into a brand new house, however the saga pulled into the fall months. We purchased at the Oxford Street shop – selected fabrics, reserved an estimator to measure – and completed the particular purchase available. We were informed the whole procedure would consider “between 6 to 8 weeks”.

We all chose the 0% finance choice. Alarm alarms should have began ringing whenever we were never ever contacted to consider the down payment. I had to visit in plus volunteer to pay for.

The purchase was after that apparently in no way transmitted in order to its house services department in Didsbury. Mistake right after mistake adopted over near to eight several weeks, adding to the particular already installation stress associated with dealing with relocating.

My tries to bargain a “goodwill” payment (though there is no quantity that would be adequate to restore any kind of goodwill in the direction of John Lewis) led to a deal of £1, 625 within cash plus £150 within vouchers – it was determined it would not really go any kind of higher. I have already been putting together the submission towards the small statements court yet am tired by the event.

ME, Greater london

It seems you had been the target of gaps and a customer care meltdown following the company chose to centralise the particular administration at the rear of its furniture division. In the long run, you do get all of the curtains however were nevertheless problems with among the tracks. However disappointingly, Mark Lewis would certainly still not really budge around the original “goodwill” payment. Good this was ungenerous given this extended saga.

Mark Lewis states: “We’re incredibly sorry pertaining to ME’s encounter and have produced a goodwill payment. The particular service this individual received drops far from the particular service criteria we established ourselves. ” It has dropped another appreciated customer – and most likely many more.

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