Volvo sent me a £10,000 repair bill for a three-year-old car

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My three-year-old Volvo V60 recently ended working upon a trip from Scotland back in order to London. The particular Volvo seller in Edinburgh, that this was towed, diagnosed the snapped time chain plus advised which the car required a brand new engine, from a cost of £9, 000 in addition labour.

Because the three-year warranty experienced expired simply two weeks previously plus there is the full Volvo dealer assistance record, the particular garage knowledgeable me that will Volvo UNITED KINGDOM had chose to fulfill these expenses, though I actually had to purchase the investigative work charging £500.

Right after four days, the task has been completed plus the vehicle ready to get collection. Yet then emerged the bombshell – Volvo was simply no more prepared to purchase the restoration, and in case I desired the particular car back again I might need in order to come upward with £10, 000.

This had determined that the particular reason meant for the issue was defective servicing, plus that We ought in order to take upward the scenario with the particular dealer.

We have just had the particular vehicle maintained at 2 north Greater london Volvo major dealers, therefore am bemused by this particular stance. Are I eligible to anticipate better therapy from the major vehicle manufacturer? NM, London

A person most definitely are usually. Your tale was therefore extraordinary all of us thought generally there must are actually a error. However this was when you said.

Within fairness in order to Volvo, this moved quick to place this issue soon after all of us got included. Having looked into thoroughly, the particular company chose you may not require to pay out the restoration bill, plus you might also end up being reimbursed the particular £500 analysis test expenses.

“We’re producing arrangements designed for the vehicle to become repatriated in order to the client being a good absolute concern … plus apologise for virtually any confusion plus inconvenience, ” it states. You are usually very treated.

It should be observed that all of us get noticed a huge leap in the particular event associated with breaking time chains, along with more through VW team cars although not exclusively. Stores are expected to final the lifetime from the particular car, yet often do not.

When these people go these people destroy the particular engine, plus can frequently cost a lot more compared in order to car’s really worth to restoration.

We encouraged letters yet cannot solution individually. E-mail take the look with consumer. [email protected] com or even write in order to Consumer Winners, Money, the particular Guardian, ninety York Method, London N1 9GU. Make sure you include the daytime mobile phone number. Submitting and distribution of almost all letters will be susceptible in order to terms plus conditions

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