On the journey through London King’s Cross in order to Edinburgh Waverley with LNER, I had formed the ticket meant for the fourteen. 00 teach. I was students plus was shifting returning to Scotland from Greater london for that brand new college yr, carrying 3 large luggage.
I used to be not able to may get upon the fourteen. 00 teach as this was complete. Seeing me personally struggling in order to board, the member associated with LNER employees told myself to get on the particular next teach at fifteen. 00. The girl assured me personally my solution will become valid, and so i took the girl advice plus waited for your next teach.
I examined with consumer services plus was pleased my solution would become valid. In order to my shock, therefore, the particular ticket supervisor on table informed me personally it certainly wasn’t. I actually explained the particular whole circumstance, however the girl insisted that will customer solutions would possess issued the new solution for the particular 15. 00 train in the event that my tale was genuine.
I had been cantankerous by the girl aggressive way, insisting the story was not true. The girl got the colleague in order to join within the discussion and required I spend an additional £88. thirty to remain with this teach. Seeing simply no other option and quite intimidated, I actually agreed. We immediately required the money back yet haven’t obtained a response. EB, Edinburgh
LNER states they have examined your problem and this is producing contact in order to resolve this, adding: “We appreciate the particular ticketing program could become confusing. In order to make certain customers are usually travelling at the appropriate teach a collection of notices are produced aboard prior to departure. This particular allows people with unacceptable tickets the particular chance in order to depart the particular train. ” It states it actually is having the accusations about the particular crew’s carry out very significantly but factors out that will “the on-board train supervisor did make use of discretion plus offered the particular choice in order to upgrade EB’s window associated with an At any time Single, rather of giving a considerably more costly new ticket”. As the goodwill motion, it actually is providing a coupon to utilize upon your following journey.
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